FAQs
Questions answered, quickly.
Find answers to common questions about Tennis Vibrator products, shipping, warranties, and care. Can't find what you're looking for? Email [email protected] — a real person gets back to you within a day.
Shipping & delivery
How discreet is your shipping?
Plain corrugated box with no logos or brand markings. Return address shows 'Tennis Vibrator, LLC' only. Customs labels use the parent company name for extra privacy.
How fast do orders ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties prepaid.
Do you ship worldwide?
Canada, the UK, Australia, and the EU. Duties are paid upfront so you won't face surprise fees at delivery.
Returns & warranty
What's your return policy?
30 days, full refund, free return shipping. We accept returns on used products — no condition requirements. Returned units are recycled responsibly.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, and silicone separation. Replacement or repair is always free.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement the same day in most cases with a prepaid return label.
Materials & safety
What materials are used?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, and latex-free. Full specs on each product page.
Is it waterproof?
Yes — IPX7 rated and fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, and poolside use.
How quiet is it?
33–48 dB depending on intensity — quieter than a whispered conversation. Independently verified by an audiology lab.
Using your device
How long does battery last?
Up to 120 minutes per charge depending on intensity. Full charge in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild soap, and pat dry. Full care instructions on the [Care & Cleaning](/care) page.
Can I take it when traveling?
Yes — TSA-friendly, comes with a silk pouch, and includes a travel lock (hold the button for 5 seconds) to prevent accidental activation.
Didn't find your answer? Email [email protected] — we update FAQs weekly based on customer questions.
Where to start with the tennis ball vibrator
Start with the tennis ball vibrator everyone means when they say the Ace, or step up to the Smash wand vibrator when you want deep, rumbly power. Both live in the Tennis Vibrator shop.